Dat.Market Terms & Conditions


Delivery, Shipping, and Handling

Delivery
Most orders are shipped within two business days (Monday-Friday) of receipt, based on availability of merchandise.  Our support team will contact you should there be a delay in shipment.  Since many of our products are handmade, some items may require addition time for delivery as described in the product details.  Some items may originate directly from the product supplier.
Shipping and Handling

  • We are not able to ship to Alaska, Hawaii, P.O. Boxes, or APO addresses
  • We are not able to accept or ship international orders
  • Free shipping offer is promotional and subject to change
  • Flat rate shipping offer is promotional and subject to change
  • If free or flat rate promotional offer is not available, current standard shipping rates will apply
  • Orders usually ship via USPS Priority Mail (1-3 business days)
  • Orders placed after 2 PM will be processed the next business day

Customer Satisfaction

Returns and Exchanges
In the event that you are not completely satisfied, simply send us an email to support@dat.market for free return or exchange authorization and instructions within 30 days of delivery.
Size, Color, and Natural Product Variability
Size and color options are offered on the product page when available.  Many items contain natural stones with variability in color, shape, and pattern.  Since many products are handmade, product variability may result.
Price Changes
Fluctuations in the market price of precious metals may result in change of product price without notice.

Privacy Policy Statement

Other than as described in this Policy, we will not give any information about you to others without your express permission.

Information Collection and Use

Our Site use forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions.  We will then create an account, customer, or order number for you.

We receive and store any information you enter on our Site, or give us in any other way, including through email, telephone, or other communications with our support team.  If you contact us for support, we will keep an internal record of what support was given.

We use your information to contact you regarding product recalls or safety concerns, our Site, new Dat.Market products or services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences.

We may also use your information to present a co-branded offer with our partners or affiliates.  If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.

We use information gathered about you from our Site statistics (for example, your IP address, location or device operating system) to help personalize search results, diagnose problems with our server, and to administer our Site.  We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable.  This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our Site may use cookies to keep track of your shopping cart and receipts.  We use cookies to identify you so you don't need to log in each time you visit our Site.  The cookies are linked to your customer number, which is associated with the information in your account.

This Site may contain links to other websites. Unfortunately, Dat.Market is not responsible for the privacy practices or the content of such sites.

Security

This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control.  When you enter sensitive information on our Site, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "About Dat.Market" page, to allow you to contact us directly.  We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this Site and our products, or it may be reviewed and discarded.

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management.  We will only share information about you that is necessary for the third party to provide the requested service.  These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel GIF or web beacons) to measure advertising effectiveness.  Any information that these third parties collect via cookies and action tags is completely anonymous. 

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site.  Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. 

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site.  This cookie cannot be used by anyone but Google, Inc.  The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Site.  We do not combine the information collected through the use of Google Analytics with personally identifiable information. 

Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personally identifiable information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service).  We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys.  If you choose to participate, we may request certain personally identifiable information from you.  Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information.  The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level - note that you must be 18 or above to enter).  We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.

We may use a third party service provider to conduct these surveys or contests.  When we do, that company will be prohibited from using our users' personally identifiable information for any other purpose.  We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Targeted Advertisements 

Dat.Market may send targeted offers to our customers based on the products previously purchased by the customer. There is no personal or geolocation information collected within these offers to build a profile about your activities or that is shared with third party advertising companies.

Tell-A-Friend

If a user elects to use our referral service to inform a friend about our Site, we ask the user for the friend's name and email address.  Dat.Market will automatically send the friend a one-time email inviting them to visit our Site. Dat.Market stores this information for the sole purpose of sending this one-time email. The friend may contact Dat.Market at support@dat.market to request the removal of this information from our records.

What Happens to my Personally Identifiable Information?

We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

Updating Your Information 

You may alter, update, or deactivate your account information or opt out of receiving communications from us and our partners at any time. Contact us via email for changing and modifying your account information or contact preferences:

support@dat.market

We will respond to your request for access or to modify or deactivate your information within thirty (30) days. 

Transfer of Data Abroad

If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries.  By visiting this Site and communicating electronically with us, you consent to such transfers.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Contacting Our Site

If you have any questions about our Privacy Policy, the practices of this Site, please contact us at:

support@dat.market

Last Updated 9/5/2015